Conditions Gift Voucher Accommodation In which hotels and under which conditions can I use a Gift Voucher Accommodation? 

 The voucher can be used in Portugal, at the brands Pestana Hotels & Resorts, Pestana Pousadas de Portugal, Pestana Collection Hotels and Pestana CR7 Lifestyle, exclusively for room only or bed and breakfast rates. The Gift Voucher Accommodation does not apply to half-board rates and All Inclusive rates, as well as franchised Pousadas. 

Additional Conditions: 

• The Gift Voucher Accommodation is valid for 12 months after the date of purchase. Once this period has passed, the voucher expires and it is not possible to reactivate it. 
• The voucher amount will be deducted from the total amount payable during the stay when making the final payment. 
• The voucher can be used for accommodation services in units of the Pestana Group, in Portugal, which offer room only or bed and breakfast rates. Half-board and all-inclusive rates are not bookable with this voucher.
• A voucher can only be used on a single reservation. If the total amount of the stay is less than the value of the Gift Voucher Stay, the difference will not be refunded. 
• It is not possible to use multiple vouchers in a reservation, that is, each reservation allows the use of only one voucher.
• Cancellations: Reservations made with Gift Voucher Accommodation can be cancelled 48hrs before the expected arrival date; however, the Voucher will not be available for a new reservation, becoming inactive.
• Exchanges or Returns: up to 15 days after purchase. 
 • The voucher is sent to the email indicated at the time of purchase. It is important that you keep your e- voucher until it is actually used.  
• Mandatory reservation through pestana.com or 808 252 252 


1. How do I receive the Gift Voucher Accommodation? 

Delivery is made by email after confirmation of purchase. Please always reconfirm the email indicated before making the payment. It is important that you keep your digital voucher until it is actually used. 

2. What is the expiry date of the Gift Voucher Accommodation? 

The Gift Voucher Accommodation is valid for 12 months after the purchase date. The voucher must be used during this period and the check-out date must also be within the year of validity of the voucher. 

3. How can I use the Gift Voucher Accommodation? 

The Gift Voucher Accommodation has a mandatory pre-booking, through pestana.com or 808 252 252. This can only be done from 3 days after thedate of purchase, and is subject to availability. Upon check-in, it is advisable to present the digital voucher, although it is not mandatory. The voucher amount will be deducted from the total amount payable during the stay, at the payment moment. 

4. How can I pay for a reservation with the Gift Voucher Accommodation? 

The Gift Voucher Accommodation that has a value less than the value of the reservation, is accepted as a method of payment for part of the reservation, and the remaining amount must be paid through another payment method: Credit card or PayPal (in the case of pre-paid rates). The Gift Voucher Accommodation that has a value equal to or greater than the value of the reservation, will be accepted as a method of payment of the reservation, with the value of the reservation being fully paid by the Voucher. If the face value of the Voucher is higher than the value of the reservation, no refund of the remaining amount will be made. 

5. Can I accumulate Value of Gift Vouchers Accommodation? 

No. Only one voucher can be used per reservation.

6. Can I exchange the Gift Voucher Accommodation? 

Yes, up to 15 days after the purchase date. 

7. Can I return the Gift Voucher Accommodation? 

Yes, up to 15 days after the purchase date. 

8. Can I cancel my reservation with a voucher?

Yes, up to 48 hours before the expected arrival date, however the voucher will not be available again for a new reservation, it will become inactive. Condições de reserva têm a indicação de cancelamento “sem custos” que deverão alteradas caso contemplem a utilização de Gift Voucher Estadia. The Pestana Hotel Group may temporarily close some hotels whenever necessary, at its sole and free decision, being temporarily excluded from the scope of this agreement, always committing itself to forward requests to other hotels should that be necessary.