Need help with your booking?
See all the terms and conditions of the Premium Check-In Voucher:
1 or 2 nights for 2 people in Pousadas de Portugal.
1. Where can the Premium Check-in Voucher be used?
This voucher is valid for 2 people in a Classis Room at the following Pousadas:
Valid for 1 night:
- ALENTEJO: Castelo de Estremoz | Convento de Évora
- ALGARVE: Convento de Tavira
NORTH: Gerês – Caniçada | Viana do Castelo
Valid for 2 consecutive nights in the same Pousada:
- AZORES: Forte da Horta | Forte de Angra
- ALENTEJO: Castelo de Alcácer do Sal | Convento de Arroiolos | Convento de Beja | Marvão | Convento de Vila Viçosa | Castelo de Alvito
- ALGARVE: Sagres
- CENTRE: Ourém | Viseu | Ria | Serra da Estrela
- LISBON: Castelo de Palmela | Palácio de Queluz
NORTH: Bragança | Palacete de Alijó | Valença do Minho
2. Are the conditions of the Premium Check-In Voucher the same at any time of the year?
No, on certain dates this voucher (valid for 1-2 nights) becomes a discount voucher. The actual value of the voucher is deducted at the time of booking based on the flexible fee at pestana.com/en. The dates are:
- In the periods of: New Year, Carnival, Easter and national or local holiday periods, and bank holidays.
- From 1 JULY to 31 AUG: Viana do Castelo | Gerês- Caniçada | Ria | Castelo de Alcácer do Sal | Sagres | Convento de Tavira | Forte da Horta
- From 1 DEC to 31 MAR: Serra da Estrela
3. How will I receive the Premium Check-in Voucher?
Continental Portugal and Islands:
Delivery will be made within 72 hours to your chosen address, unless we are prevented from doing so by circumstances beyond our control.
Delivery will be made within 12 days to your chosen address, unless we are prevented from doing so by circumstances beyond our control.
4. How long is the Premium Check-in Voucher valid for?
The voucher is valid for 12 months from the date of purchase!
5. How do I use the Premium Check-in Voucher?
Advance booking is required to use the Check-in Voucher. This booking can only be made 3 days after the date of purchase, and is subject to unit availability. The voucher must be handed over when checking in, if not, the stay will be charged according to the flexible fee at pestana.com/en
6. Can I combine vouchers?
No, this voucher cannot be combined with other vouchers, discounts or promotions.
7. Can I exchange the Premium Check-in Voucher?
Yes, up to 30 days before the voucher expires, it can be exchanged for a superior voucher on payment of the respective upgrade.
8. Can I return the Premium Check-in Voucher?
Yes, up to 15 days after the purchase date.
9. Am I entitled to extra beds?
The voucher is for 2 people in Classic Room. If you wish to book for more people, a room upgrade will be required, subject to the additional payment of their supplements, which will be calculated by deducting the face value of the voucher from the flexible rate disclosed. In the specific case of franchised hotels there will also be an extra bed charge.
10. Can I get a room upgrade?
The voucher may be used to book superior to Standard room types, in which case the published flexible fee will be paid for the desired room type, deducted from the face value of the voucher.
11. Can I cancel my booking?
Yes, up to 48 hours prior to your arrival. In the event of a late cancellation or a no-show, the voucher will be considered used.
At its sole discretion, Pestana Group may temporarily close hotels if necessary. These will be temporarily excluded from the scope of this agreement and Pestana Group will always undertake to forward requests to other hotels where justified.