About the Programme - Accumulating Points

1 - Value of Points

• 1 point = 1 euro spent at Pousadas or in restaurants belonging to the Pousadas de Portugal chain. No points will be given for amounts under € 5. Amounts will always be rounded down. No points are given for catering services, christenings or weddings.
  
  

2 - Keeping Track of Your Points

• Points gained will be added to your Pousadas card after your stay.
  
• You can access your account information at www.pousadas.pt/club.
  
• Any complaints regarding your points statement must be made in writing within the 10-day period immediately following your stay or your meal. After this time, your points total will be considered final.
  

Complaints must be accompanied by a copy of the invoice or sales receipt. How to submit a complaint:

By e-mail: clube@pousadas.pt

By fax: 213 178 522

By post: Pousadas Clube
             Rua Soares de Passos, 3
             1300-314 Lisboa