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Privacy Policy | Pousadas de Portugal

Pousadas de Portugal have a strong commitment to providing excellent service to all of our customers and visitors of this Web site, including respecting your concerns about privacy.

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Your Personal Information

You are asked to provide us personal information in the following instances: when you make a reservation, when you register on our site or turn a club member, when you subscribe the newsletter, when you submit a corporate contact, or send us an application form.

Your personal information is used only to complete and guarantee reservations you make on our website; to simplify your reservation process on our website (recognition) and to provide the best service possible; to perform statistical and other marketing analyses, exclusively to the Pousadas de Portugal, as part of our ongoing effort to improve service; to inform you by e-mail with your allowance when registering on our website, about our special offers, news and promotions; and to reserve the special advantages you are entitled to.

Your personal information under no circumstances will be transmitted to a third party; it will remain exclusively reserved to internal use within the Pousadas de Portugal.

If you are already registered on our site, you can modify your personal data at any time by accessing your profile after entering your User ID.

Protection of information


When you visit our website, a persistent cookie (a small text file) is created and saved on your computer's hard drive. The cookie makes it possible to recognize you when you visit our site so that we can facilitate your browsing on the site and personalize your online experience (automatic recognition, list of your favourite Pousadas, promotions, etc.).

We also collect technical information on your computer each time you open a page during your visit to our sites. This information includes your IP (Internet Protocol) address, the operating system used, the type of browser, and the origin website address, as needed. We collect this information to improve the quality of your visit to our website and do not sell or transfer this information to third parties.

We use a Website analysis tool which provides a set of data and tracks how visitors use our site. When you visit our site, we create cookies to record and receive non personally identifiable information concerning your searches on the site. This tool enables us to improve your online experience and make our website more user friendly to you. It is never used to collect personal information pertaining to you and is never compared with your user profile if you are registered on our website.

Most browsers automatically accept these cookies, but you can delete them or have them automatically refused. As each browser is different, you should refer to the "Help" section on your browser toolbar to find out how to set your preferences regarding cookies. However, you may not be able to use certain features on our site if you choose not to accept cookies.


If you sign up on our website to receive our newsletters, we send you information by e-mail will be of your interest. To better meet your needs, we monitor the number of clicks on the hyperlinks in the newsletters.

If you are registered on our site, you can unsubscribe at any time by modifying your personal data after entering your User ID.


To guarantee your security and ensure greater confidentiality, we treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information.

When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position.  In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."